Refund and Returns Policy

Do you accept returns?

Generally, GRAVS does not accept returns (keep reading for specifics). But that’s ok, that doesn’t mean you’re not eligible for a replacement or refund. Most issues can be resolved without returning anything.

The only circumstances in which we will request a return is if you received the wrong item or an item you know you don’t like (too big, don’t like the color). In either case, you’ll need to return the item without using it.

Please don’t return anything to GRAVS without speaking with vpprnoflen@iubridge.com. If we get a return that doesn’t have a corresponding RA number, we’ll dispose of it and you won’t be eligible for any refund or replacement.

If your item is broken, please dispose of it safely in the trash. Please DON’T return broken items to us.

If your item has been used, no matter how lightly, please DON’T return it to us. Even if you’ve cleaned it thoroughly, it’s not worth the risk. It’s illegal to ship items with drug residue.

My order arrived broken or damaged.

Make sure the area is safe. Carefully clean up any broken glass on the floor or any surface area where it might harm someone.
Take a picture of the broken item (or what’s left of it)
Send the picture to vpprnoflen@iubridge.com along with your order # or proof of purchase and a brief message of what happened.
You have 10 days from the delivery date to report a broken item.
Once our Support team confirms they have all the info they need, safely dispose of the broken item in an outside trash can or dumpster.

I received the wrong item.

Take a picture of the wrong item.
Send the picture to vpprnoflen@iubridge.comalong with your order # or proof of purchase and a brief message describing what was in your package (sometimes one item is right and another is wrong, sometimes the wrong item is in addition to what you actually ordered, etc.)
You have 10 days to report an incorrect or missing item.
Our Support team will let you know what to do next.

I think my product is defective.

Don’t dispose of the product just yet, we may need to confirm some details about it.
Reach out to vpprnoflen@iubridge.com with your order # or proof of purchase and a description of the issue.
You have 60 days from the date of delivery to report a product defect.
Our Support team will ask some follow-up questions and then determine what the appropriate next steps should be.

I think my product broke too easily.

Don’t dispose of the product just yet, we may need to confirm some details about it.
Make sure the area is safe. Carefully clean up any broken glass on the floor or any surface area where it might harm someone.
Take a picture of the broken item (or what’s left of it).
Send the picture tovpprnoflen@iubridge.com along with your order # or proof of purchase and a brief message of what happened.
You have 60 days from the date of delivery to report any defects, including unusual fragility.
Once our Support team confirms they have all the info they need, safely dispose of the broken item in an outside trash can or dumpster.

How long do I have to report a problem with my order or product?

60 days for defects! (We realize you don’t know some things are wrong until you use a product, so you’ve got 60 days to figure that out and let us know.)

10 days from the date the order was delivered to let us know something arrived broken or you received the wrong item/a missing item. Once you’ve got your package in hand, it shouldn’t take too long to figure out if you got everything you ordered and it’s all intact.

What is GRAVS’s replacement policy?

Here’s the short and sweet answer. If you receive a broken item, we’ll replace it. If something is missing from your order we’ll replace it. If you receive an incorrect item, we’ll replace it. And if a GRAVS product is defective and you report that defect in the first 60 days of owning it, we’ll either replace it or settle the issue with store credit. For more details, general questions, or help with a claim, contact vpprnoflen@iubridge.com.